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Sat: 9 AM to 8 PM
Customer service department
Mon-Fri: 10 AM to 8 PM
Sat: 9 AM to 8 PM
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General FAQs:

For your convenience, we offer various payment methods: AutoPay, PayNearMe (online or at local convenience stores), and payments over the phone.

Once the final payment is made on your account, you should receive your title within 2-3 weeks. If your address changes, please notify us as soon as possible. If you do not receive the title, contact our title department at

An auto loan's interest rate is the cost you pay each year to borrow money, expressed as a percentage. It does not include fees charged for the loan. The Annual Percentage Rate (APR) includes the cost to borrow money, including fees, expressed as a percentage.

Yes, paying off your auto loan early can save you money on daily interest.

Yes, as stated in your contract, with prior notice and a You Drive Auto authorization letter, you are allowed to take the vehicle out of your residing state.

In the unfortunate event of an accident, please contact us at 1-800-282-3154 so our insurance department can assist you with processing your claims, whether you have outside insurance or have collateral protection with us.

As a buy here, pay here dealership, we require a US Identification or a Government passport from your country of origin, proof of income, and proof of residence.

A repossession occurs when you have defaulted on your contract, and the vehicle is repossessed by a tow truck and brought back to the dealership.

We understand that life can present uncontrollable situations. If this happens, please call us at 1-800-282-3154.

Call us at 1-800-282-3154, and we will gladly set you up with auto payments for your convenience, ensuring peace of mind that your obligations are met.

You can apply to be part of the You Drive Auto family in-store, online, or over the phone.

You Drive Auto does not accommodate buyer's remorse. Once a vehicle is purchased, contracted, signed, and delivered, the purchaser is from that date forward responsible for everything in the contract.

Insurance and CPI FAQs:

Collateral Protection Insurance (CPI) is required when a vehicle is sold with in-house financing and must be obtained before the unit leaves the lot if the customer does not have full coverage insurance.

If you have full coverage insurance, you must call your insurance company, provide proof of insurance via email to the dealership manager or sales representative, and ensure it is verified before the vehicle is delivered or driven out.

Your insurance must list You Drive Texas LLC as the lien holder with a maximum deductible of $500 for both collision and comprehensive. There must be no excluded drivers on the contract who are not covered by the insurance.

You must pay $60 to drive out with CPI, which covers the vehicle for two weeks, and this payment is bi-weekly.

The semi-monthly payment for CPI is $65, with a monthly payment of $130.

It is the manager's responsibility to receipt the money collected for CPI, set up recurring payments for CPI, and ensure the customer's CPI insurance is documented in IDMS.

Yes, you can switch to outside full coverage insurance if you find it more suitable. You must bring or email a declaration page to You Drive or drop it off at the store where the vehicle was purchased.

The lot manager or sales representative will email your insurance declaration to the provided email address for verification. Once the cancellation of CPI is confirmed, you will be notified, and your insurance will be updated as accepted.

Needing assistance? Please fill out this form and we will contact you as soon as possible.